1.    How to Handle Phone Advertising Call 
2.    How to handle a request for a donation
3.    Benefit-Cafeteria Wage Information
4.    ING – Plan Review and Responsibilities 
5.    Plans and Operations Check List
6.    Your Rights under COBRA
7.    Tuition Reimbursement
8.    Bill Bag Requirements
9.    Entering Manual Invoices
10.  How to handle an injured customer
11.  How to handle an angry customer
12.  Personal Vehicles for Company Business – Drivers License
13.  Performance Evaluation Protocol SM
14.  Steps for handing a computer failure – Mothership
15.  Steps for handling a computer failure – Bays, Monitors, or Printers
16.   Becoming a Certified CSA 
17.   Refusing Customer Opportunities 
18.  Credit Card System Down 
20.  Steps for issuing a Credit Card refund in POSnet
21.  Steps for making Bank Deposits
22.  Retention Outline 
23.  Conflict within the team or with Management
25.  Steps for Terminating an Employee
26.  Steps for Rehiring a past Employee 
27.  How to handle suspected drug use in the workplace
28.  How to handle inquires about a past employee
29.  Company Issued – Cell Phone Policy 
30.  How to perform an hourly employee transfer
31.  Personal grooming Requirements
32.  Steps for handling a IRCA Claim (Immigration)
33.  Valid Driver’s License
34.  Lunch and Break Policy 
35.  Management In Training – Hiring a Current Jiffy Lube Employee
36.  Management In Training – Outside Hire 
37.  Supervision Guidelines for Relatives
38   Employee Morale   and Employee Morale Budget.xls
39.  Pay rate Schedule 
40.  Personal Phone Calls 
41.  Company Expenses Reimbursed
42.  Family Emergency
43.  Employee Reference Verifications
44.  Security Considerations
45.  Steps for Handing FACTA claim  (Fair Accurate Credit Transaction Act)
46.  First Aid Measures (kits)
47.  How to Handle Fleet Sales
48.  How to sell a gift certificate
49.  Delivery Verification of Inventory 
50.  Jiffy Math / Revenue Per Man Hours /

Labor Hour Per Vehicle
51.  Receiving Process
52.  Inventory Receiving Mistakes 
53.  Weekly Inventory 
54.  How to request a part number be added/deleted in inventory
55.  Steps to deal with a government agency OSHA
56.  OSHA Self – Inspection Refer to Injury and Illness Prevention Manual
57.  OSHA 300 Form Process
59.  Steps for taking over a store as the new Manager
60.  Soda Fountain Machine Information 
61.  Pump Pressure Regulations
62.  Handling maintenance repairs  costing  more than $200
63.  Steps to handle a Compressor Failure 
64.  Lock Out Tag Out Procedure General Environmental Controls 
65.  Haltec Inflator Machine requires Repair
66.  Ancillary Machine Failure 
67.  Oil Guns and Hoses Maintenance and repair
68.  How to obtain a rental car for a customer
69.  Steps for resolving a Mishap – No Access to Vehicle
70.  Steps for resolving a Mishap -Access to Vehicle
71.  Steps for handling a major snow storm  (storm rolls in while  @ work ) (storm happened overnight) 
72.  What to do in the event of a power outage
73.  How to handle a non-operational bay door
74.  When The Store Bay Doors should be OPEN!
75.  How many employees for store closing?
77.  Pre-Hire Payroll Applicant items 
78.  End of Month 
79.  Crew and Safety Meeting Agenda’s to Corp Office
80.  Steps for Handling ADEA, ADA, EEOC, ERISA, FLSA, or FMLA Claim.. 
81.  Record Keeping ( Timesheets/Schedules).
82.  Record-Report Keeping Laws 
83.  Steps for Handling a Worker’s Compensation Claim
84.  How to dispose of paperwork with customer or company information 
86.  Steps to handle a Sexual Harassment Claim 
87.  MSDS Books
88.  Entering and the Building Safety 
89.  Personal Protective Equipment (PPE) Available
90.  Policy on Safe and Healthy Work Conditions
91.  Policy for preventing workforce Violence
92.  Managing Heat Stress, Heat Stroke, and Heat Illness
93.  Secondary Containment
94.  Use and maintenance of eye wash stations in the shop
95.  Cash Shortage issues and form 
96.  How to handle a  store break in 
97.  Procedures when you’re the first to drive on the lot 
98.  What to do in the event of a robbery 
99.  Security Procedures – Changing Alarm Saf4e Codes/Combinations Step Changes on  keys using Insta Key
100.Discount Details for Friends and Family 
101.Test driving vehicles with Transmission Fluid Exchange and/or Cooling System Service Before and After Service is Performed
103.Purchasing tools for the service center
104. Wheel Installation Procedures 
105. Mishap Expenditures
106. How to create and place and order with Mighty Auto Parts 
107. What to do if a vendor asks to have his product promoted
108. Disposal Consideration
109.  How to handle a Waist Oil Overflow
110.  Waste and Oil heater information
111.  How to measure tank levels prior to and after deliveries of bulk oils
112.  Customers Keys 
114.  Damaged Filter Inventory Procedure 
115.  Equipment Breakdown 
117.  Social Media Policy 
118.  Vacation Time / Paid Time Off “PTO” payout   – no longer available
119.  How to transfer Emission Forms (VIR’s)
120.  Workplace Violence Prevention Policy 
121.  Uniforms 
122.  Fleet Processing Procedures 
125.  Scheduling 
127.  Bulk Fluid Transfer and Transport Protocol
128. Procedure for accepting a check as MOP
129. Procedure for collecting funds on Bad Checks